FREQUENTLY ASKED QUESTIONS
1. What information should I have engraved on my bracelet?
Our medical ID bracelets and tags are for everyone and all conditions. Engrave information that could help in case of an
emergency and you can not speak for yourself. A general guideline for engraving is to include:
Your name
Your medical condition
Any severe allergies
Any medication that you are taking that can have potentially dangerous interactions
Any medication that should be administered
An emergency phone number
Your Dr’s phone number
2. Can I see samples of your medical id tags? I’d like to see the engraving and options.
We have pictures of engraved tags and options on a separate page, click here.
3. How do I know what size to order? Will you make a bracelet for my size if it’s not on the chart?
To measure for a bracelet or watch, use a measuring tape to measure your wrist and add 1 inch. If you find that you need a size not on our chart, simply
send us an e-mail and we will custom make one for you! Below is a quick sizing chart.
Newborn- 6 months 4 inches 6 - 12 Months 4.5 inches 1-2 Years 5 inches 2 – 3 Years 5.5 inches 4 - 6 Years 6 inches 6 - 7 Years 6.5 inches 8 - 12 Years 6.75 inches Adult - Small 7 inches Adult - Medium 7.5 inches ( standard size ) Adult - Large 8 inches Adult - Extra Large 8.5 inches
4. Are they interchangeable?
Yes! Fiddledee ID’s beaded bracelets are interchangeable; each bracelet has two sterling silver lobster clasps
that attach to the ID tag. The sterling silver chain bracelets are not interchangeable.
5. Does it matter which arm I wear the bracelet or watch on?
We have been told that EMS technicians check the left wrist first for any medical ID bracelets.
6. Will you custom make a bracelet or other jewelry piece?
Yes, we are more than happy to create a special piece of jewelry for you!
7. What happens if my bracelet or watch breaks or does not fit properly?
We warranty our products for 3 months. If your bracelet does not fit or breaks then we will restrand and repair it once free.
After 3 months, we will repair the bracelet for $10. Our warranty guarantees quality in workmanship under normal use. Our
warranty does not cover beaded or leather jewelry worn in water or sports. Please remember, our medical id bracelets are not
indestructible and should be treated with the same care as other jewelry. Please mail the bracelet to us in a padded envelope
with a $10.00 check made to Fiddledee ID’s. Our mailing address is:
PO Box 271199,
Flower Mound, TX 75027.
Please include a note with your name, address, phone number, order number if you have it, and bracelet size.
8. Can I wear my bracelets while taking a shower or swimming?
Although the beads, charms and clasps are sterling silver, they are strung on jewelry wire. We use the highest quality 49 strand,
nylon coated stainless steel jewelry wire but we still recommend not wearing our products in water. When worn repeatedly in water,
the beaded and leather bracelets will break. The stainless steel and sterling silver chains are fine to wear in water.
9. What is your return and shipping policies?
We guarantee that you will love your jewelry however if you need to make a return, we accept returns within 30 days. We will refund
any portion of the bracelet or watch that is not custom engraved. Engraved ID tags or charms are not refundable. Shipping is also
not refundable. Please return to us in padded envelope to: Fiddledee IDs, PO Box 271199, Flower Mound, TX 75027.
10. How much is shipping?
For purchases less than $20.00, the shipping charge is $2.50,
For purchases between $20-$75, the shipping charge is $4.50
For purchases more than $75, the shipping charge is $5.50
We ship via USPS. Rush orders in the US are $12.50 and will ship within 5-7 days. Shipping to Canada or Europe is a flat $7.50,
customs may incur an additional charge. We are not liable for this additional fee.
11. When will I receive my jewelry after I place an order?
We will process your order right away and ship any in stock items within 48 hours. Any custom work such as medical ID
tags, charms and name bracelets will take an additional 14 days.
12. Can I mail or fax my order to you?
Certainly, please fill out this order form and either mail or fax it to us at your convenience.
WARNING
Babies and children should not wear necklaces due to the risk of strangulation! Babies and children may also choke on beads or small parts should the jewelry break! Please be sure to use our medical jewelry with care around small children.
Fiddledee IDs and Muzzy’s Magic Ltd. Co. are not responsible for medical treatment received under use of our jewelry, by purchasing this medical id jewelry buyer is fully aware of Fiddledee IDs disclaimer and holds the company not responsible.
